Orders FAQ

If your tea order is delayed beyond the estimated delivery time, please contact our customer support. We will investigate the issue and provide you with an update on the status of your order.

Yes, we accept returns within 30 days of the delivery date if you are not satisfied with your tea order. The tea should be unopened and in its original packaging for a refund or exchange.

Once we receive the returned tea and confirm its condition, we will process your refund within 5-7 business days. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

We recommend keeping the original packaging, but if it is not available, please contact our customer support. They will assist you and explore possible solutions.

If you haven't received your refund within a reasonable timeframe or have any concerns, please reach out to our customer support. We will investigate the issue and resolve it as quickly as possible.

We understand that you may need to make changes to your order. While we cannot guarantee modifications once an order has been placed, please contact our customer support as soon as possible with your order details. We will do our best to accommodate your request if the order has not been processed for shipping.

You may request changes such as adding or removing items, updating the shipping address, or modifying quantities. Our customer support team will assist you in making the requested changes, if possible.

Depending on the stage of processing and the availability of alternative shipping options, it may be possible to upgrade or downgrade the shipping method. Please contact our customer support, and they will guide you through the process and inform you of any associated costs or restrictions.